Working in IT is an experience, I know that much. I can't be the preacher of everything about working in IT (or in general) but I can tell you that I have learnt that the Information Technology industry is a very colorful world.. Including shades of grey.

Just in case you weren't aware I am a Network Administrator for a medium sized company... and I need a little venting today.

If I had a nickel for every time I had been threatened, sworn at, accused of sabotaging things or not doing my job I kid you not I would be filthy rich. I'm going to go through a few examples of these situations.

Threats
I don't get these much, I guess because they are generally the result of a staff member's breaking point. But here is a couple:

• Kyle, if I lost this email there's going to be trouble.
• If I lost this document you're dead.

Nine times out of twenty these threats are uncalled for, said out of frustration. I have only personally been the result of a handful of lost data situations.

Swearing
This is a good one, every one swears, shit I swear all the time. Most of the time it is out of frustration in not being able to do something that until they ask me, is driving them crazy. The swearing is generally not aimed at me (but sometimes is) but nonetheless is abundant. Here are two popular ones:

• This system is SHIT!
• Kyle, its f*cked!

Both of those will usually stream out of an employee's mouth when using a particular piece of software that unfortunately, as some will understand, cannot be NOT used. But you have to love it.

For the most part I swear a lot too.

Accusations
These ones are rare, but they are situations that actually do get on my nerves a little. I'm a very calm person, ask anyone, but there is always only so much one person can take.

Generally most of the accusations I get are demonstrated in a positive manner ( I suppose ). What happens is something goes wrong on a user's system. Now they will either ask me to come and see it, or troubleshoot over the phone. Due to the magnetic energy of IT guys the result is that as soon as I begin to assist the problem does not exist. This while exciting the particular staff member, leads them to assume I was doing something to their computer/account to stuff them up just so I could fix it.

I have to admit the thought it amusing, but pointless.

All in all the point of this entry was really just to vent, it can take a lot of patience to cop some of the insults and loss of patience that staff have with the "IT Guy".

That's it for now.

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